NeoLine
English
English
  • Welcome to NeoLine
  • 🌵Download NeoLine Wallet
    • Mobile
      • Download iOS Version
      • Download Android Version
    • Google Chrome Extension
      • Download Google Chrome Extension
  • 🧩Create and Manage Neo X Wallet
    • Create Neo X (EVM) Wallet
    • Import Neo X (EVM) wallet
    • How to Bridge GAS Using the NeoLine Chrome Extension?
    • How to add and switch networks?
    • About NeoLine Activity
  • 🙂N3 Wallet
    • Neo N3 Wallet User Guide
      • Neo N3 Wallet | Mobile
      • Neo N3 Wallet | NeoLine Chrome Extension
    • Neo N3 Migration Guide
      • Neo N3 Migration Guide | Mobile
      • Neo N3 Migration Guide | NeoLine Chrome Extension
  • 🔒Hardware Wallet
    • Ledger Hardware Wallet
  • 🌈Getting Started
    • How to Securely and Correctly Backup Your Wallet?
    • One Pass Setting for NeoLine Extension Wallet
    • How to Use the Address Book?
    • How to Speed Up or Cancel a Pending Transaction?
    • How to Delete Unused Wallet Accounts in the NeoLine Wallet?
    • Manage Assets
      • How to Add/Manage Assets?
      • How to Add NFTs
      • How to Use NeoLine Wallet for Transfer and Receive
      • How to Transfer to Other Wallets/Exchanges
    • FAQ
  • Reference
    • Neo3 provider API
      • Read Methods
        • getProvider
        • getBalance
        • getStorage
        • invokeRead
        • invokeReadMulti
        • verifyMessage
        • verifyMessageV2
        • getBlock
        • getTransaction
        • getApplicationLog
        • pickAddress
        • AddressToScriptHash
        • ScriptHashToAddress
      • Write Methods
        • send
        • invoke
        • invokeMultiple
        • signMessage
        • signMessageV2
        • signMessageWithoutSalt
        • signMessageWithoutSaltV2
        • signTransaction
        • switchWalletNetwork
        • switchWalletAccount
      • Common Methods
        • getNetworks
        • getAccount
        • getPublicKey
      • Common Events
        • READY
        • ACCOUNT_CHANGED
        • CONNECTED
        • DISCONNECTED
        • NETWORK_CHANGED
        • BLOCK_HEIGHT_CHANGED
        • TRANSACTION_CONFIRMED
      • Event Methods
        • addEventListener
        • removeEventListener
      • Errors
        • Errors
    • Neo2 provider API
      • Read Methods
        • getProvider
        • getNetworks
        • getAccount
        • getPublicKey
        • getBalance
        • getStorage
        • invokeRead
        • verifyMessage
        • getBlock
        • getTransaction
        • getApplicationLog
      • Write Methods
        • send
        • invoke
        • invokeMulti
        • signMessage
        • deploy
        • switchWalletNetwork
        • switchWalletAccount
      • Events
        • READY
        • ACCOUNT_CHANGED
        • CONNECTED
        • DISCONNECTED
        • NETWORK_CHANGED
        • BLOCK_HEIGHT_CHANGED
        • TRANSACTION_CONFIRMED
      • Event Methods
        • addEventListener
        • removeEventListener
      • Errors
        • Errors
    • Ethereum provider API
    • JSON-RPC API
      • eth_requestAccounts
      • eth_accounts
      • eth_chainId
      • personal_sign
      • eth_signTypedData_v4
      • eth_sendTransaction
      • wallet_addEthereumChain
      • wallet_switchEthereumChain
      • wallet_watchAsset
  • 💬Contact Us
    • Contact Us
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在本页
  • 1. Assets Not Found After Importing Wallet
  • 2. Incorrect/Forgotten Password: How to Recover?
  • 3. Lost Secret Recovery Phrase/Private Key or Stolen Assets: Can They Be Retrieved?
  • 4. Wallet Deleted: Can Assets Be Recovered with Address and Transaction History?
  • 5. Why Did My Transaction Fail? What Does Insufficient Gas Fee Mean?
  • 6. How to View the Wallet's Private Key/Secret Recovery Phrase?
  • 7.Transfer button not showing or showing a transaction failure message

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  1. Getting Started

FAQ

1. Assets Not Found After Importing Wallet

If you don’t see your assets after importing your wallet, please check if the imported wallet address matches your previous wallet address. If there are no differences, you can try manually searching for your tokens in the search bar. If the addresses differ, you have likely entered the wrong private key or secret recovery phrase.

2. Incorrect/Forgotten Password: How to Recover?

If your password is incorrect or forgotten, you can reset your wallet password by importing your private key or secret recovery phrase.

3. Lost Secret Recovery Phrase/Private Key or Stolen Assets: Can They Be Retrieved?

NeoLine is a decentralized wallet, and your digital assets are entirely managed by you. NeoLine cannot help you recover them. Anyone with access to your secret recovery phrase or private key can access your wallet. If you lose your secret recovery phrase or private key, you will lose control of your wallet. Therefore, please back it up properly and do not disclose it to others.

4. Wallet Deleted: Can Assets Be Recovered with Address and Transaction History?

If you have backed up your secret recovery phrase or private key, you can import your wallet. If not, assets cannot be recovered using only the address and transaction history. NeoLine is a decentralized wallet; please back up your secret recovery phrase or private key properly.

5. Why Did My Transaction Fail? What Does Insufficient Gas Fee Mean?

If your transaction failed, please check if you have enough GAS balance in your wallet to cover the transaction fees. Insufficient balance will cause the transaction to fail. Most on-chain transactions require a certain amount of fees. Different chains require different tokens to pay these fees. Please check your GAS balance before initiating a transaction.

6. How to View the Wallet's Private Key/Secret Recovery Phrase?

Mobile:

Click the avatar to enter the wallet details page, then click [Show Private Key] and enter the wallet password to view it.

Chrome Extension:

Click the icon next to the wallet name, then click [Account Details] and enter the wallet password to view it.

To ensure the security of your assets, we recommend not taking screenshots of your secret recovery phrase and private key.

7.Transfer button not showing or showing a transaction failure message

If you are transferring on the EVM network and the [YES] button does not respond or shows a failure message after clicking, please try changing the RPC and try again!

上一页How to Transfer to Other Wallets/Exchanges下一页Neo3 provider API

最后更新于9个月前

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